Privacy policy

WeLoveHumans’ approach to privacy aims to always do the right thing with the data you have entrusted to us.  It should never be a surprise what information we collect, store or use to contact you.  If you ever feel like this is not the case, please get in touch with support@welovehumans.io to discuss. We will never use your information without your permission.  We attempt to collect the minimum data necessary to deliver the services we provide and do not store excess information for future use.  

Guiding Principle

We attempt to improve your working day by improving your interactions with AI and powering faster decisions.  This is a mutually beneficial relationship and as such we count on you to help us achieve our goal of enabling AI for all human interactions! If you don’t agree with our privacy policy, please do not use our services in any capacity.  Are services are defined as anything welovehumans.io creates and owns.  

Setting the stage

If you interact with our services, your role is either as an Administrator or a User.  Administrators have access to configure welovehumans.io in your slack environment and see configurations that may be in use.     If you are a User and have questions or concerns please contact your Administrator.  If you are unable to determine who your Administrator is, please contact us at support@welovehumans.io  

What we collect

When an Administrator adds welovehumans.io to your slack, we collect information necessary for our service to execute.  Additional information passed to our service is also collected through the course of interacting. All the information collected may be used to: 1) tailor your experience. 2) respond to your requests. 3) run and improve our service delivery. 4) execute & improve customer service in the event of an issue. 5) contact you. We collect the following information:

• User Names and extended details for people who interact with the welovehumans.io platform
  • Used to display information in the billing platform, create support cases in event of a failure, and aggregate usage for your Administrator.
• The number of Users in your chat platform
  • This information is used to optimize product functionality and reporting.
• Your name and display name
  • For identification in the product and to support search for people in the same entity
• Contact details including email address and phone number
  • Administrators use this for company usage reporting.
  • If your role is Administrator, an email address may be used to contact you regarding your product usage including billing, technical support, cancellation requests, and tips and tricks for usage.
  • As a User we will not email you unless you or your Administrator gives explicit permission.
• Messages
  • Messages are the backbone of the welovehumans.io service.  We collect information contained in the message provided to our service, as well as the timestamp, origin, destination and message location (i.e channel, platform, etc).
  • We process messages provided directly to welovehumans.io via direct messages or messages where welovehumans.io is interacted with in a channel function.
  • Message content is not stored in welovehumans.io infrastructure, Results are returned to your chat platform and stored pursuant to your corporate data policies.

If you have any questions about the information we collect, please contact us at support@welovehumans.io.  

Information Storage & Protection

Security and Storage

To store and safeguard your information, we rely on Heroku and Amazon Web Services as our hosting providers within the European Union. These providers adhere to the most recent security protocols, ensuring that your data remains protected. They consistently implement the latest security measures and undergo regular security assessments to maintain the highest standards of data protection. All information presented to the welovehumans.io service is protected and encrypted both in transit and at rest. We implement a variety of security measures to maintain the safety of your personal information. Information returned to your chat system from our service is then retained and protected based on the Service agreements of the chat provider. If your data is exposed to an unknown 3rd party, we will notify you within 72 hours of the reported incident. Your data may be transferred to countries outside of your residence by welovehumans.io. To comply with the requirements of the General Data Protection Regulation for Administrators and Members who are European Union citizens, we provide European Union Model Clauses, also known as Standard Contractual Clauses. If you wish to obtain a copy of our data processing addendum, which includes the Model Clauses, please reach out to us. If you have any questions about these items, please contact us at support@welovehumans.io  

Data Retention

We use historical data about Users who interact with our services to generate billing and usage reports related to service delivery. If you stop using the Service, your data is also available to Administrators tied to your organization. Administrators can use your old usage data, but not message content explicitly shared with welovehumans.io. Data ages out of our systems on a timed basis once an Administrator disables or stops using our Services.  The Administrator of your account is responsible for your data.  In most cases, they must explicitly approve any modification to the data retention policy, or removal of said data.  If you are a Member of the European Union and your Administrator is unable to request data removal, please contact us at support@welovehumans.io.

 

Cookies

If permitted, cookies are tiny files that a website or its service provider sends to your computer’s hard drive via your web browser.  They allow the website or service provider’s systems to identify your browser and gather and retain specific information. In order to enhance our current and future services, we utilize cookies to gather information on website traffic and user engagement. We may engage third-party service providers to gain a deeper understanding of our site visitors and optimize the functionality of HeyTaco. However, these service providers are strictly prohibited from utilizing the collected information for any purpose other than assisting us in enhancing and refining our services. Here are a few examples of how we use cookies:

1. To keep you logged into the welovehumans.io website
2. We use cookies to track website usage and interaction models to compute metrics and the conversion rate of new Customers.
3. Our customer support software uses cookies that enable onsite support widgets and help us better assist you in the case of a problem.

You retain the choice to choose whether to accept or decline our cookies. You can exercise this right by opting not to use our services or adjusting your web browser’s settings to accept or reject cookies. To gain guidance on how to manage cookie preferences, please refer to the help menu of your web browser. If you have questions or feedback about the cookies policy, please let us know at support@welovehumans.io  

Data Access

We highly prioritize the confidentiality of your information. It will not be sold, exchanged, transferred, or shared with any other company without your explicit consent, unless it is necessary to provide the requested services. We do not engage in the sale, trade, or transfer of your personally identifiable information to external parties. However, trusted third parties may have access to your data to support the operation of our website, conduct our business, or provide services to you, with the strict understanding that they will maintain the confidentiality of this information. Below, you can find a list of current third parties that may have access to your data.

Third Party	Link	Reason
Stripe	https://stripe.com	Billing and payment processor for purchases. (Administrator contact data only)
Heroku	https://www.heroku.com	Hosting provider for app and data storage.
Amazon Web Services	https://aws.amazon.com	Hosting provider for app and data storage.
Google Analytics	https://www.google.com/analytics	Service analytics to track and analyze Service usage.
OpenAI	https://www.openai.com	Service offering access to artificial intelligence models and tools for developers and organizations to leverage in their projects.
Apollo	https://www.apollo.io/	Purposes such as to better understand, customize and improve the user experience of our website, services and offerings, and market to you.

In certain circumstances, we may disclose your information to comply with legal obligations, enforce our site policies, or safeguard the rights, property, or safety of others. However, non-personally identifiable information may be shared with third parties for marketing, advertising, or similar purposes. For instance, we may create an advertisement that highlights how individuals who utilize welovehumans.io on Slack search for candidates an average of X times per month. In such cases, data is aggregated to ensure the anonymity of the individuals involved  

How can you control your data?

There are different rights attached to your data if you are an Administrator or a User.  As an Administrator, you can request we send, remove or modify any information about your account.  It is possible to export data from the management console by contacting us via support@welovehumans.io.  To permanently remove your data, please email us and the data will be removed within 30 days of notice.   As a User, if you would like to view, modify or remove your data please contact your Administrator.  They will follow the procedure outlined above to execute the request.  If you are unsure of who your Administrator is, or if you are unable to contact them, please contact us directly at support@welovehumans.io.   

Consent

If you do not consent to the collection, use, or disclosure of your personal information as outlined in this policy, please do not provide any personal information to our Service or agree to our Terms of Service and Privacy Policy. If you have provided personal information and no longer consent to its use or disclosure as outlined herein, please notify us at support@welovehumans.io.  

Data Protection Authority

Subject to applicable law, you have the right to (i) restrict welovehumans.io use of your Personal Data and (ii) lodge a complaint with your local data protection authority. If you are a resident of the European Economic Area and would like to complain, please contact your Data Protection Authority. You can find a list of Data Protection Authorities by clicking here. (http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm) Please contact us before filing a complaint.  We will do everything we can to resolve your complaint, while adhering to applicable law, our specified Terms of Service and this Privacy Policy.  

Contacting welovehumans.io

If there are any questions regarding this privacy policy, you may contact us at support@welovehumans.io