{"id":6733,"date":"2024-07-05T11:32:25","date_gmt":"2024-07-05T11:32:25","guid":{"rendered":"https:\/\/welovehumans.io\/?page_id=6733"},"modified":"2024-10-04T11:26:54","modified_gmt":"2024-10-04T11:26:54","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/welovehumans.io\/en\/privacy-policy\/","title":{"rendered":"privacy policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6733\" class=\"elementor elementor-6733\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acec808 e-flex e-con-boxed e-con e-parent\" data-id=\"acec808\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1741528 elementor-widget elementor-widget-spacer\" data-id=\"1741528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abe0656 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"abe0656\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Privacy policy<\/h1>\n<span style=\"font-weight: 400;\">WeLoveHumans\u2019 approach to privacy aims to always do the right thing with the data you have entrusted to us.\u00a0 It should never be a surprise what information we collect, store or use to contact you.\u00a0 If you ever feel like this is not the case, please get in touch with support@welovehumans.io to discuss.<\/span>\n\n<span style=\"font-weight: 400;\">We will never use your information without your permission.\u00a0 We attempt to collect the minimum data necessary to deliver the services we provide and do not store excess information for future use.<\/span>\n\n<span style=\"font-weight: 400;\">\u00a0<\/span>\n<h2><span style=\"font-weight: 400;\">Guiding Principle<\/span><\/h2>\n<span style=\"font-weight: 400;\">We attempt to improve your working day by improving your interactions with AI and powering faster decisions.\u00a0 This is a mutually beneficial relationship and as such we count on you to help us achieve our goal of enabling AI for all human interactions!<\/span>\n\n<span style=\"font-weight: 400;\">If you don\u2019t agree with our privacy policy, please do not use our services in any capacity.\u00a0 Are services are defined as anything welovehumans.io creates and owns.<\/span>\n\n<span style=\"font-weight: 400;\">\u00a0<\/span>\n<h2><span style=\"font-weight: 400;\">Setting the stage<\/span><\/h2>\n<span style=\"font-weight: 400;\">If you interact with our services, your role is either as an Administrator or a User.\u00a0 Administrators have access to configure welovehumans.io in your slack environment and see configurations that may be in use.\u00a0\u00a0<\/span>\n\n&nbsp;\n\n<span style=\"font-weight: 400;\">If you are a User and have questions or concerns please contact your Administrator.\u00a0 If you are unable to determine who your Administrator is, please contact us at\u00a0<\/span>support<span style=\"font-weight: 400;\">@welovehumans.io<\/span>\n\n<span style=\"font-weight: 400;\">\u00a0<\/span>\n<h2><span style=\"font-weight: 400;\">What we collect<\/span><\/h2>\n<span style=\"font-weight: 400;\">When an Administrator adds welovehumans.io to your slack, we collect information necessary for our service to execute.\u00a0 Additional information passed to our service is also collected through the course of interacting.<\/span>\n\n<span style=\"font-weight: 400;\">All the information collected may be used to: 1) tailor your experience. 2) respond to your requests. 3) run and improve our service delivery. 4) execute &amp; improve customer service in the event of an issue. 5) contact you.<\/span>\n\n<span style=\"font-weight: 400;\">We collect the following information:<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User Names and extended details for people who interact with the welovehumans.io platform<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Used to display information in the billing platform, create support cases in event of a failure, and aggregate usage for your Administrator.<\/span><\/li>\n<\/ul>\n<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The number of Users in your chat platform<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">This information is used to optimize product functionality and reporting.<\/span><\/li>\n<\/ul>\n<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your name and display name<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">For identification in the product and to support search for people in the same entity<\/span><\/li>\n<\/ul>\n<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact details including email address and phone number<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Administrators use this for company usage reporting.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If your role is Administrator, an email address may be used to contact you regarding your product usage including billing, technical support, cancellation requests, and tips and tricks for usage.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">As a User we will not email you unless you or your Administrator gives explicit permission.<\/span><\/li>\n<\/ul>\n<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messages<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Messages are the backbone of the welovehumans.io service.\u00a0 We collect information contained in the message provided to our service, as well as the timestamp, origin, destination and message location (i.e channel, platform, etc).<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">We process messages provided directly to welovehumans.io via direct messages or messages where welovehumans.io is interacted with in a channel function.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Message content is not stored in welovehumans.io infrastructure, Results are returned to your chat platform and stored pursuant to your corporate data policies.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<span style=\"font-weight: 400;\">If you have any questions about the information we collect, please contact us at\u00a0<\/span>support<span style=\"font-weight: 400;\">@welovehumans.io.<\/span>\n\n<span style=\"font-weight: 400;\">\u00a0<\/span>\n<h2><span style=\"font-weight: 400;\">Information Storage &amp; Protection<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">Security and Storage<\/span><\/h3>\n<span style=\"font-weight: 400;\">To store and safeguard your information, we rely on Heroku and Amazon Web Services as our hosting providers within the European Union. These providers adhere to the most recent security protocols, ensuring that your data remains protected. They consistently implement the latest security measures and undergo regular security assessments to maintain the highest standards of data protection.<\/span>\n\n<span style=\"font-weight: 400;\">All information presented to the welovehumans.io service is protected and encrypted both in transit and at rest. We implement a variety of security measures to maintain the safety of your personal information. Information returned to your chat system from our service is then retained and protected based on the Service agreements of the chat provider. If your data is exposed to an unknown 3rd party, we will notify you within 72 hours of the reported incident.<\/span>\n\n<span style=\"font-weight: 400;\">Your data may be transferred to countries outside of your residence by welovehumans.io. To comply with the requirements of the General Data Protection Regulation for Administrators and Members who are European Union citizens, we provide European Union Model Clauses, also known as Standard Contractual Clauses. If you wish to obtain a copy of our data processing addendum, which includes the Model Clauses, please reach out to us.<\/span>\n\n<span style=\"font-weight: 400;\">If you have any questions about these items, please contact us at\u00a0<\/span>support<span style=\"font-weight: 400;\">@welovehumans.io<\/span>\n\n<span style=\"font-weight: 400;\">\u00a0<\/span>\n<h3><span style=\"font-weight: 400;\">Data Retention<\/span><\/h3>\n<span style=\"font-weight: 400;\">We use historical data about Users who interact with our services to generate billing and usage reports related to service delivery.<\/span>\n\n<span style=\"font-weight: 400;\">If you stop using the Service, your data is also available to Administrators tied to your organization. Administrators can use your old usage data, but not message content explicitly shared with welovehumans.io.<\/span>\n\n<span style=\"font-weight: 400;\">Data ages out of our systems on a timed basis once an Administrator disables or stops using our Services.\u00a0 The Administrator of your account is responsible for your data.\u00a0 In most cases, they must explicitly approve any modification to the data retention policy, or removal of said data.\u00a0 If you are a Member of the European Union and your Administrator is unable to request data removal, please contact us at\u00a0<\/span>support<span style=\"font-weight: 400;\">@welovehumans.io.<\/span>\n<h2><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<h2><span style=\"font-weight: 400;\">Cookies<\/span><\/h2>\n<span style=\"font-weight: 400;\">If permitted, cookies are tiny files that a website or its service provider sends to your computer\u2019s hard drive via your web browser.\u00a0 They allow the website or service provider\u2019s systems to identify your browser and gather and retain specific information.<\/span>\n\n<span style=\"font-weight: 400;\">In order to enhance our current and future services, we utilize cookies to gather information on website traffic and user engagement. We may engage third-party service providers to gain a deeper understanding of our site visitors and optimize the functionality of HeyTaco. However, these service providers are strictly prohibited from utilizing the collected information for any purpose other than assisting us in enhancing and refining our services.<\/span>\n\n<span style=\"font-weight: 400;\">Here are a few examples of how we use cookies:<\/span>\n<ol>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To keep you logged into the welovehumans.io website<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We use cookies to track website usage and interaction models to compute metrics and the conversion rate of new Customers.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our customer support software uses cookies that enable onsite support widgets and help us better assist you in the case of a problem.<\/span><\/li>\n<\/ol>\n<span style=\"font-weight: 400;\">You retain the choice to choose whether to accept or decline our cookies. You can exercise this right by opting not to use our services or adjusting your web browser&#8217;s settings to accept or reject cookies. To gain guidance on how to manage cookie preferences, please refer to the help menu of your web browser.<\/span>\n\n<span style=\"font-weight: 400;\">If you have questions or feedback about the cookies policy, please let us know at\u00a0<\/span>support<span style=\"font-weight: 400;\">@welovehumans.io<\/span>\n\n<span style=\"font-weight: 400;\">\u00a0<\/span>\n<h2><span style=\"font-weight: 400;\">Data Access<\/span><\/h2>\n<span style=\"font-weight: 400;\">We highly prioritize the confidentiality of your information. It will not be sold, exchanged, transferred, or shared with any other company without your explicit consent, unless it is necessary to provide the requested services. We do not engage in the sale, trade, or transfer of your personally identifiable information to external parties. However, trusted third parties may have access to your data to support the operation of our website, conduct our business, or provide services to you, with the strict understanding that they will maintain the confidentiality of this information. Below, you can find a list of current third parties that may have access to your data.<\/span>\n<table>\n<tbody>\n<tr>\n<td><b>Third Party<\/b><\/td>\n<td><b>Link<\/b><\/td>\n<td><b>Reason<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Stripe<\/span><\/td>\n<td><a href=\"https:\/\/stripe.com\/\"><span style=\"font-weight: 400;\">https:\/\/stripe.com<\/span><\/a><\/td>\n<td><span style=\"font-weight: 400;\">Billing and payment processor for purchases. (Administrator contact data only)<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Heroku<\/span><\/td>\n<td><a href=\"https:\/\/www.heroku.com\/\"><span style=\"font-weight: 400;\">https:\/\/www.heroku.com<\/span><\/a><\/td>\n<td><span style=\"font-weight: 400;\">Hosting provider for app and data storage.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Amazon Web Services<\/span><\/td>\n<td><a href=\"https:\/\/aws.amazon.com\/\"><span style=\"font-weight: 400;\">https:\/\/aws.amazon.com<\/span><\/a><\/td>\n<td><span style=\"font-weight: 400;\">Hosting provider for app and data storage.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Google Analytics<\/span><\/td>\n<td><a href=\"https:\/\/www.google.com\/analytics\"><span style=\"font-weight: 400;\">https:\/\/www.google.com\/analytics<\/span><\/a><\/td>\n<td><span style=\"font-weight: 400;\">Service analytics to track and analyze Service usage.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">OpenAI<\/span><\/td>\n<td><span style=\"font-weight: 400;\">https:\/\/www.openai.com<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Service offering access to artificial intelligence models and tools for developers and organizations to leverage in their projects.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Apollo<\/span><\/td>\n<td><span style=\"font-weight: 400;\">https:\/\/www.apollo.io\/<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Purposes such as to better understand, customize and improve the user experience of our website, services and offerings, and market to you.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<span style=\"font-weight: 400;\">In certain circumstances, we may disclose your information to comply with legal obligations, enforce our site policies, or safeguard the rights, property, or safety of others. However, non-personally identifiable information may be shared with third parties for marketing, advertising, or similar purposes. For instance, we may create an advertisement that highlights how individuals who utilize welovehumans.io on Slack search for candidates an average of X times per month. In such cases, data is aggregated to ensure the anonymity of the individuals involved<\/span>\n\n<span style=\"font-weight: 400;\">\u00a0<\/span>\n<h2><span style=\"font-weight: 400;\">How can you control your data?<\/span><\/h2>\n<span style=\"font-weight: 400;\">There are different rights attached to your data if you are an Administrator or a User.\u00a0 As an Administrator, you can request we send, remove or modify any information about your account.\u00a0 It is possible to export data from the management console by contacting us via\u00a0<\/span>support<span style=\"font-weight: 400;\">@welovehumans.io.\u00a0 To permanently remove your data, please email us and the data will be removed within 30 days of notice.<\/span>\n\n&nbsp;\n\n<span style=\"font-weight: 400;\">As a User, if you would like to view, modify or remove your data please contact your Administrator.\u00a0 They will follow the procedure outlined above to execute the request.\u00a0 If you are unsure of who your Administrator is, or if you are unable to contact them, please contact us directly at\u00a0<\/span>support<span style=\"font-weight: 400;\">@welovehumans.io.\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">\u00a0<\/span>\n<h2><span style=\"font-weight: 400;\">Consent<\/span><\/h2>\n<span style=\"font-weight: 400;\">If you do not consent to the collection, use, or disclosure of your personal information as outlined in this policy, please do not provide any personal information to our Service or agree to our Terms of Service and Privacy Policy. If you have provided personal information and no longer consent to its use or disclosure as outlined herein, please notify us at\u00a0<\/span>support<span style=\"font-weight: 400;\">@welovehumans.io.<\/span>\n\n<span style=\"font-weight: 400;\">\u00a0<\/span>\n<h2><span style=\"font-weight: 400;\">Data Protection Authority<\/span><\/h2>\n<span style=\"font-weight: 400;\">Subject to applicable law, you have the right to (i) restrict welovehumans.io use of your Personal Data and (ii) lodge a complaint with your local data protection authority. If you are a resident of the European Economic Area and would like to complain, please contact your Data Protection Authority. You can find a list of Data Protection Authorities by clicking here. (<\/span><a href=\"http:\/\/ec.europa.eu\/justice\/article-29\/structure\/data-protection-authorities\/index_en.htm\"><span style=\"font-weight: 400;\">http:\/\/ec.europa.eu\/justice\/article-29\/structure\/data-protection-authorities\/index_en.htm<\/span><\/a><span style=\"font-weight: 400;\">)<\/span>\n\n<span style=\"font-weight: 400;\">Please contact us before filing a complaint.\u00a0 We will do everything we can to resolve your complaint, while adhering to applicable law, our specified Terms of Service and this Privacy Policy.<\/span>\n\n<span style=\"font-weight: 400;\">\u00a0<\/span>\n<h2><span style=\"font-weight: 400;\">Contacting welovehumans.io<\/span><\/h2>\n<span style=\"font-weight: 400;\">If there are any questions regarding this privacy policy, you may contact us at\u00a0<\/span>support<span style=\"font-weight: 400;\">@welovehumans.io<\/span>\n\n&nbsp;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad1d35b elementor-widget elementor-widget-spacer\" data-id=\"ad1d35b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy policy WeLoveHumans\u2019 approach to privacy aims to always do the right thing with the data you have entrusted to us.\u00a0 It should never be a surprise what information we collect, store or use to contact you.\u00a0 If you ever feel like this is not the case, please get in touch with support@welovehumans.io to discuss. [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-6733","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>privacy policy - welovehumans<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/welovehumans.io\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"privacy policy - welovehumans\" \/>\n<meta property=\"og:description\" content=\"Privacy policy WeLoveHumans\u2019 approach to privacy aims to always do the right thing with the data you have entrusted to us.\u00a0 It should never be a surprise what information we collect, store or use to contact you.\u00a0 If you ever feel like this is not the case, please get in touch with support@welovehumans.io to discuss. 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